What steps should a counselor take when they suspect a client is in crisis?

When a counselor suspects that a client is in crisis, the immediate focus should be on assessing the risk and providing appropriate support tailored to the client's needs. This step is critical because it helps the counselor understand the severity of the crisis and the level of intervention required.

Assessing the risk involves determining whether the client is a danger to themselves or others, which guides the counselor's next steps. If the assessment reveals a serious risk, involving emergency services such as mental health crisis teams or law enforcement may be necessary to ensure the client's safety. This collaborative approach not only prioritizes the welfare of the client but also aligns with ethical practices in mental health service delivery.

Providing appropriate support means directly addressing the client's feelings and situation through active listening, empathy, and potentially developing a safety plan. This supportive environment encourages the client to express their distress and increases the likelihood of them seeking further assistance.

Involving emergency services only after a careful risk assessment ensures that the client is receiving the right help at the right time, reinforcing the counselor's role as a responsible professional committed to the client's well-being.